TERMS & CONDITIONS

This Terms of Use Agreement is a legal agreement between you and XO Crissy Hair. By ordering hair, you are agreeing to the terms and conditions whether or not you have read or signed them. We may at any time modify these terms of use and will post a copy of the amended agreement. This agreement contains warranty and liability disclaimer.  By using this site, you accept and agree to the terms and conditions of this agreement without any modifications, additions, or deletions. If you do not agree to the terms of use explained in this agreement you may be denied access to the site.

Order Verification:

The safety and security of our customers is the utmost priority of XO Crissy Hair. To create an optimal shopping environment against identity theft and fraud by preventing unauthorized purchases for our customers XO Crissy Hair uses a highly sophisticated algorithm that prompts verification in the following cases but not limited to:

  • The billing address on the customer’s order does not match the credit card used in the transaction
  • The shipping address provided in the order is different than the billing address
  • Unusual shopping patterns

Orders subject to verification may require supporting documentation before the order has shipped. To ensure a successful transaction, please ship your order to the billing address listed for your credit card. For any order verification questions, please email info@xocrissyhair.com or call (704) 247-7820 (Monday-Friday 10am-5pm).

Privacy:

XO Crissy Hair recognizes the importance of protecting the privacy of personal and financial information. We have instituted reasonable policies and security measures to protect the information you provide to us. When you register online with XO Crissy Hair or use our online store you give us your consent to process and use such submitted personal data in accordance with this privacy policy. This privacy policy applies to all protected personal information collected, maintained or used by XO Crissy Hair. The data that you choose to provide to us online and the data that we may collect is used by XO Crissy Hair as follows: to keep you informed of our special events or promotions, to register you with our website, to administer our website services, and/or to process any orders you may place online. Otherwise, we may use the information you provide to us only to review our performance and to improve our services to you, or to communicate with you about your order if you have placed an online order.

Returns/Exchanges:

We want you to enjoy your hair and know you WILL!  If something was to happen, contact us and we will do our best to accommodate you.  We DO NOT ISSUE REFUNDS UNDER ANY CIRCUMSTANCES.

We exercise a very strict quality control process to ensure that our clients receive only the best virgin hair therefore ALL SALES ARE FINAL.

Disclaimer: Due to the nature of raw virgin human hair, no two bundles will ever be identical because of the hair collection process. Hair is taken from multiple donors which can result in distinct characteristics. The photos provided are similar but not exact representations of the texture or color you may receive. XO Crissy Hair cannot guarantee identical bundles to that of the webpage photos, but will ensure you receive the correct textured bundles selected. Furthermore, our virgin hair only comes in natural shades of 1B (Off black). We cannot guarantee, but will put the best foot forth, to ensure you receive similar colored bundles. We recommend consulting a professional stylist for coloring options. XO Crissy Hair reserves the right to modify or make changes to prices, policies and promotions at any given time. It is advised to visit www.xocrissyhair.com for updated pricing.